Vcare call center is a big name in the market and it has many specialties, which makes it different from its competitors. Some of its distinguishing features are:
1. CISCO powered global delivery centers that make use of a completely IP-based network
2. Escalation process is clearly defined for proper handling of calls
3. Agents are trained using time-tested workshops and programs
4. Effective quality control eliminates mistakes in the delivery of services
5. Knowledgeable management team with over 50 years of experience
Pricing parameters are based on the volume of work and the kind of intricacies it involves. We want to build a win-win relationship that could guarantee results for both companies
We possess a complete holistic Cisco technology infrastructure for security, network connectivity and all communications. Also, we have an in house IT team with experts in Java, Dot net and PHP. These experts can develop highly reliable and efficient software solutions. Internet and electrical power are redundant with multiple providers and routes.
The amount of time that we require varies from 5 days to a month. The number of days is determined by computing the size and the capacity of the project.
1 We provide a holistic solution for developing a contact center/call center.
2 We have back end programming services and also front end customer services. We are the leading service providers of Business Process Outsourcing (BPO).
3 We provide website development, dot net programming, e-commerce solutions, IVR services, etc
4 We provide IT Support Services which includes desktop support, technical helpdesk support and onsite maintenance support.
5 We provide Litigation Services, Corporate Legal Services, Compliance and Legal Research Services, Real Estate, etc as part of Legal Process Outsourcing.
In case of any disaster, we have a ready recovery plan. Our centres are situated around the globe, and all these centers act as a backup site for each other. Each set up is equipped and connected through redundant lease lines and VPN networks.
Not at all. Instead, now you would have better control as we will re-organise your database and make it more usable. You can also get customized daily/hourly reports if you need from this data.
* Restricted access - Only those with relevant identity cards can access.
* Round the clock security personnel - Security guards implement the restricted access plan.
* Biometric identification and attendance of all employees - so that no impersonation can occur
* Firewall by CISCO ASA
* Access restriction and Passwords enabled.
* USB drives and CD drives disabled on all systems.
* Domain level security implementation in place.
