CSR Module

The portal is exclusively for the agents who can utilize it as and when they need. The main components of this portal are:

1. Instant access to customer information: CSR module facilitates immediate access to the information of your customer. You just need to click your mouse. Instant access to the information allows you to provide your customers with superior services.
2. Familiarity with customers: You can set your own criteria and accordingly categorize the customers into different segments like silver, bronze, gold and platinum. In addition, your customer service team can also access the CSR module. This would help your team realize the importance of your customers.
3. Integration with IVR services: Seamless integration of our system with the IVR services of your company allows you to update the information of your customers including payment and other details.
4. Real-time access to CDR: Real-time access to CDRs is available to you on Sprint and Verizon supported accounts.
5. Access to rights: No matter who signed up for the agent, one can easily recharge and pay bills from any of the agent sites. Making payment for used minutes or addition of minutes to the wireless device of a customer can be done by entering the mobile number of the customer. All you need to do is enter the mobile number and proceed. After this, the system automatically accesses the information of a customer from the available database.