Chat Support Services

The world of call center services keep on evolving with the change in expectations of customers. Nowadays, a major chunk of customer base consists of millennials who are more impatient than other groups of customers. These customers do not want to wait in long queues and prefer faster ways to reach out to support. To address this requirement of modern-day customers, we, at callcentersoperations, offer tried and tested live chat support services to our clients.

Why Our Chat Support Services Work?
Our chat support services are tailor-made to meet the unique business requirements of different industries. Our chat support executives are diligent and leave no stones unturned when it comes to solving customer issues in the shortest amount of time. Have a look at some salient features of our chat support services:

1. Adept agents with access to well-documented template responses to address customers in different situations. Template responses are easy to understand and expedite the process of chat support.
2. Functionality to transform a live chat session into an interactive screen sharing session for solving complex technical computer-related issues
3. Real-time access to Live Chat agents and quickest query resolution times
4. Use of cutting-edge software and analytics feature to maximize efficiency of Live Chat agents
5. Adherence to vital KPIs and SLAs to ensure accurate and timely delivery of services
6. Use of process-specific terminologies that are easy to understand. We always avoid jargons and obscure remarks, in order to make sure that customers are able to comprehend every instruction

Scalable and Dependable Chat Support Services
At call centers operations, we take special care of every piece of data shared by our clients and keep customers’ information confidential at all times. Our workforce is completely scalable as we can assign new agents or withdraw existing workforce depending on the specific requirements of our clients. Our services are offered at a competitive price point and are available 24x7x365.
We believe in working towards the success of our clients and do our very best to handle every case diligently. Our chat support services are supervised by a team of seasoned veterans. Our managers and TLs have vast experience of handling chat support processes in the past. They are well-versed with every dynamics of a chat process and employ time-tested strategies to guide a project towards its success.

Want more information? Call us at : +91.989.150.4989 or email us