Call Center Technology: Cisco Based Call Centers, End to End Cisco Based IP Network

Our Call Center Technology

We are fully equipped with latest of technologies and implemented Border Gateway Protocol (BGP). It's a state – of the art end to end Cisco based IP infrastructure.

Cisco technology enables the rerouting of your calls via another IP route in case of fluctuation in a fraction of a second.

Our CISCO Based Technology :

One-and-only, end-to-end CISCO based IP network. Cisco Platform
Cisco Unity Voice Mail
Cisco IVR,Cisco Predictive, Preview , Outbound , 24/7 Dialer
Ability to call and receive calls from over 30 Countries
PCs: Compaq
Phones: CISCO IP 7940 series
Headsets: Plantronics

Physical security

Restricted access to the facility via access cards
Round the clock manned security
Identification of all employees.

IT security

CISCO ASA and firewall implementation
Password and access restriction policies in place
Domain level security implementation in place
USB drives and CD drives disabled on all systems.

Inbound Call Center

Outbound Call Center

Software Development

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